Need to return and exchange an item?

Returning Merchandise

If you are not satisfied with your purchase, or have simply changed your mind, Luggage & Leather offers a 30-day return policy on any unused items. Please email Luggage & Leather Customer Service Department at sales@touroluggage.com for a return authorization number.

*All merchandise must be in new unused condition in the original carton with all information and tags attached.
*Returns will not be valid without a Return Authorization number emailed to you.
*Order shipments that are refused without prior acknowledgment or canceled after 24 hours of placement will incur a $25 fee per item to cover the original shipping and handling charges.
*Please note: Monogrammed and personalized items cannot be returned.

Once we have received your return request we will follow up with the best return option, either store drop off or shipping the item.

Upon receipt of your items, a refund will be issued for the amount of your returned items and any applicable taxes. The original shipping and handling fees are not refundable.

Additional Details

*Your refund will be processed within two business days of the receipt of merchandise.
*Please allow 7-10 business days for the credit to appear on your statement.
*Offer not available on personalized merchandise.
*Items purchased online cannot be returned to the retail store. Please email us at sales@touroluggage.com  for return information.

Please contact us for additional return questions.

Email us at: sales@touroluggage.com 

Defective Merchandise
If you receive merchandise that you view as defective, please contact us prior to using the merchandise. We will examine the unused merchandise, and if a defect exists we will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

If you have any further questions please email us at:

sales@touroluggage.com 

Best Price Guarantee
If you should happen to find a lower price after you have purchased the item from us*, we will gladly refund you the difference up to a full 30 days after your purchase. *(This offer valid on online advertised prices only.) Merchandise must be same vendor, product and color, discontinued and close-outs not included.